Provider feedback on telehealth usage during COVID-19

With the need to free up the hospital spaces for the rising number of COVID-19 and other emergent patients, many providers shifted the follow-up and chronic care to virtual. In addition, many specialist appointments are now conducted virtually. This rapid change of treatment delivery in just a matter of months has made a significant impact on the different aspects of telehealth.

Telehealth impact study gives us insight into the experiences of over 1500 physicians and other healthcare providers during COVID-19 and the role that telehealth played in their patient treatment. The survey focused on learning about how satisfied the providers were with telehealth, which telehealth solutions they have used, as well as how did telehealth impact the quality of care delivered to the patients, and their thoughts on telehealth in the post-COVID-19 world.

  • Most of the respondents (60.5%) claimed to have started using telemedicine only 4 to 6 months ago, which aligns with the beginning of the COVID-19 restrictions.
  • A high percentage of the respondents is using audio-only telephone calls in remote patient care (29.4%).
  • Many respondents use tools like Facetime, Skype, and Microsoft Teams, that are not necessarily HIPAA compliant, to conduct appointments.
  • When it comes to reimbursements, 73.3% of respondents indicated that no or low reimbursement will be a major challenge post-COVID-19 if the regulations are not adjusted.

To learn more about the study and view the findings visit

For a fully interactive report visit

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