3 Tips to build a relationship with your patients in telemedicine setting

Build relationship with Patients by using Telemedicine
Build relationship with Patients by using Telemedicine
Build Relationship with Patients

Being a medical provider requires more than just medical knowledge. Emotional care in the providers’ approach is equally important. Providers around the world take pride in patient care. Gaining patient’s trust and establishing a positive relationship with them are the key components of providing the best care to the patient. Over time, as the patients and providers get the opportunity to build up a positive relationship with one another, providers can deliver more personalized care and increase the likelihood of achieving a better outcome. Having an established relationship will allow a patient to confide in provider, while also trusting that the treatment and guidance provided will help them achieve the best outcome possible.

With the rise of the COVID-19 global pandemic, providers, many of which have never used telemedicine before, have turned to technology to provide the best patient care possible at these unprecedented times. At the same time, many patients that have previously never used telemedicine are booking virtual appointments. When it comes to in-office visits communication, both patients and providers have certain expectations. However, with telemedicine, not only that the patient has a harder time establishing a relationship with the providers, but also the experienced providers with many years of patient care under their belt struggle. How to gain patient’s trust while remotely communicating via mobile devices? Providing a better patient experience in a virtual setting is a skill and requires time and practice to perfect. Furthermore, there are several things to keep in mind when starting to offer remote patient care.

First, spend time educating your patients on telemedicine. The concept of telemedicine is still foreign to an average patient, especially the elderly. Make sure that you discuss the virtual visit with your patients beforehand. Ask them how comfortable they are with the telemedicine setting, if they have a device compatible with the telemedicine tool you are using, and if they have good connectivity to join-in for their appointment. Answer their questions and provide them with a guide on how to prepare for their appointment.

Secondly, anticipate the chance of experiencing technical difficulties. Prepare a course of action in case your patient is experiencing an issue. Will you connect on a phone call or will you reschedule? Will a staff member help troubleshoot the patient’s issue or is there a troubleshooting guide provided by the telemedicine provider you are using? Minimizing the unknowns will make your patients feel more confident and open to trying out this new form of communication.

Thirdly, do not forget eye contact. Maintaining eye contact can be hard when you are trying to look at different screens and notes. Make sure to tell your patient what you are doing so that they do not feel uncomfortable when you are looking at EMR or take notes.

Ultimately, telemedicine is a tool to help better patient care. As telemedicine becomes more incorporated in the healthcare system, the comfortability and confidence of both patients and providers will grow.

Sources:

1. Toh, Nathan, et al. “Telehealth and Patient-Doctor Relationships in Rural and Remote Communities.” Canadian Family Physician Medecin De Famille Canadien, College of Family Physicians of Canada, Dec. 2016, www.ncbi.nlm.nih.gov/pmc/articles/PMC5154642/.

2. M;, Dorr Goold S;Lipkin. “The Doctor-Patient Relationship: Challenges, Opportunities, and Strategies.” Journal of General Internal Medicine, U.S. National Library of Medicine, pubmed.ncbi.nlm.nih.gov/9933492/.

3. Kelley JM;Kraft-Todd G;Schapira L;Kossowsky J;Riess H; “The Influence of the Patient-Clinician Relationship on Healthcare Outcomes: a Systematic Review and Meta-Analysis of Randomized Controlled Trials.” PloS One, U.S. National Library of Medicine, pubmed.ncbi.nlm.nih.gov/24718585/.

4. Olsen, Russell, et al. “How to Create a Patient-Focused Telehealth Experience.” MedCity News, 4 June 2020, medcitynews.com/2020/06/how-to-create-a-patient-focused-telehealth-experience/?rf=1.

How to Minimize Patient Leakage and Attract New Patients

telemedicine growth graph
telemedicine growth graph
Telemedicine Growth Chart

Consumers today are driven by the idea of utilizing technology to maximize efficiency and convenience in every aspect of their lives. Getting adequate medical care is no different. More and more consumers are seeking medical care outside of the traditional in-person office visits. Telemedicine is appealing to consumers, as they can get the treatment for routine needs without unnecessary travel and waiting time with just a few clicks on their devices from the comfort of their homes.

Become more accessible to your existing patients while attracting new ones by offering the convenience of telemedicine platform. Start offering telemedicine today at https://vivadox.life.

Telemedicine in The Post-COVID-19 World

Telemedicine in the post-COVID-19 world
Telemedicine in the post-COVID-19 world
Telemedicine in the Post COVID-19

This year has challenged many sectors to seek ways to continue their operations while complying with stay-at-home orders and social distancing guidelines.

When it comes to non-urgent medical care, providers turned to the practice of telemedicine. Before COVID-19, there were many strict regulations in place governing how and where telemedicine can be used. Telemedicine regulations govern many things including which providers can bill for telemedicine services, what acceptable originating site (patient location) for telemedicine appointments are, etc. Consequentially, many patients did not have access to telemedicine because they did not fall under the categories listed in the policies.

As the COVID-19 emerged, many of the regulations and policies governing telemedicine have been loosened and continuously updated to accommodate the current state of emergency. These changes brought an unexpected outcome of establishing the benefits of telemedicine by helping patients continue their treatment with doctors remotely without the risk and fear of virus illness contraction. Many patients that would normally not be able to access telemedicine were able to receive care from the comfort of their homes and get timely follow-ups and refills.

However, most of the current regulations allowing access to telemedicine are only temporary and will not be valid once the COVID-19 public health emergency is over. There is a strong need for congress to make access to telehealth permanent and update the pre-COVID-19 telemedicine regulations.

Virtual care has proven to be beneficial and can have a critical role as a supplemental tool in the future of medical care.

ATA has provided a document listing variety of issues regarding telemedicine practice, the policies and regulations governing them before and during COVID-19, as well as their recommendations for new policies for the post-COVID-19 world.

If you want to learn more about how regulations have changed, please visit ATA permanent policy recommendations on telehealth services.